PRIVACY POLICY / GDPR

Contact details

Name: Bonnie Taylor
Phone Number: 07444501843
Email: bonnie@onelioness.co.uk

The type of personal information I collect:

Graphic design & illustration (including animation, motion graphics, and video services):

I collect and process the following information when I asked to deliver graphic design and / or illustration services (usually this information is supplied directly by you, the client, in order for me to carry out the work):

• Your business / company name

• Your email address

• Your business / company address

• Your phone number

• Information supplied and related to a project (such as correspondence, notes, drafts, examples, printscreens, brand templates, brand guidelines, and files I produce in relation to the project, including final files, early drafts, visual experimentation and ideation, and revisions).

Google Workspace (Squarespace):

This website is hosted by Google Workspace (under Squarespace Domains). Squarespace collects personal data when you visit this website, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Web pages you view while on this website

• Your IP address

Squarespace needs this data in order to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

How I get the personal information and why I have it:

Most of the personal information I process is provided to me directly by you for one of the following reasons:

Graphic design and illustration services

I use the personal information in order to carry out graphic design and illustration services. The personal information I process in relation to a project is provided to me directly by you. This is usually after you’ve contacted me via email or phone (provided on my website) to give me information so that I can help you with an enquiry about my creative services, provide an estimate and / or proposal and carry out creative services for you. Any personal information you give me when taking on a graphic design or illustration project is not shared with anyone else unless explicit consent is given.

Google Analytics

I receive indirect user information from Google Analytics about the One Lioness website, including general location of the user, how long they spend on a webpage, and which pages they visit.

Lawful bases

Under the General Data Protection Regulation (GDPR), the lawful bases I rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting me at bonnie@onelioness.co.uk 

• I have a contractual obligation

• I have a legitimate interest

• I have a legal obligation (for example, producing and retaining invoices)

How I store your personal information:

Storage:

The information you provide to me when carrying out graphic design or illustration services is stored via email, Google Drive, Toggl (a time-tracking service), my computer, my iPad, a stored-away hard drive, or, on the occasion of in-person meetings, a physical notebook (also stored-away).

I will store this information when I receive or complete a proposal, when work is confirmed, underway and/or completed. I may save emails and other relevant information to the job, such as client details, written notes or drawings from meetings (video-call, by phone, or in-person), digital work files, hardcopy print-outs (if relevant) and screen recordings of meetings or work (if relevant).

I will keep your name, email address and any emails you’ve sent relating to projects in my email account for contact purposes and for my records, until you notify me that you wish for it to be removed. I will then delete this information.

If a client contacts me via phone and texts or leaves a voicemail, this will automatically be stored in my phone. I will likely add you as a contact to be able to identify you in future for project work. I am happy to delete this information on request.

I may also receive correspondence via WhatsApp and will store this information unless you request deletion.

Client calls, project deadlines, costs, and meetings are put into an Excel spreadsheet and saved on Google Drive.

I keep all information relating to design and illustration services unless requested to delete it, or I’ve confirmed with a client that I can delete it.

Invoices:

• I must store invoices for tax purposes.

Time-tracking:

• Hours worked on client projects are tracked and stored via Toggl (a time-tracking site).

• I will input certain details to identify the client (such as client name, company name, project name), and within that project, may categorise the time into further details (such as: research, ideation, template creation, first draft, revisions, illustrations).

Screen-recording: 

• I will screen-record all video-calls for reference. I will always ask your permission before commencing screen-recording.

• in the process of completing projects I may screen-record my computer or my iPad Procreate drawings for the purposes of creating a brief ‘Making Of . . .’ video to be posted on social media channels (currently LinkedIn, YouTube, Instagram, and Facebook). This ‘Making Of . . .’ video would be created after the project’s completion free of charge for my own marketing and promotion purposes, and contain the ‘One Lioness’ logo (as a still graphic or animation) at the end. Before making the video, I will seek your agreement and consent, anonymise details as necessary or as agreed, and also show the video for your approval before posting. I will remove the video from my social media channels at any time, please message me: bonnie@onelioness.co.uk.

In relation to my Social Media channels and Website:

• I may post the finished project (such as illustrations, logos, slides, screenshots of final or draft files), to my social media channels. This is to promote my graphic design and illustration services. I will anonymise this work as much as I can, or post the actual work (with your approval).

• I am happy to delete your files and correspondence on request (otherwise I will keep them for my records).

• If you give me access to your files or folders in order to work on a creative project, you can remove my access at any time.

Passwords

I use strong passwords for any services I use to carry out graphic design and illustration. I also use two-factor authentication where possible.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask me for copies of your personal information.

• Your right to rectification – You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

• Your right to erasure – You have the right to ask me to erase your personal information in certain circumstances.

• Your right to restriction of processing – You have the right to ask me to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability – You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact me at bonnie@onelioness.co.uk if you wish to make a request.

How to complain

If you have any concerns about my use of your personal information, you can make a complaint to me at: bonnie@onelioness.co.uk 

GDPR

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Links to other websites

My website includes links to third party websites, such as social media channels LinkedIn, YouTube, Instagram, and Facebook. Clicking on these links may allow third parties to collect or share data about you. I do not control these third party websites and I'm not responsible for the data these sites use when you leave my website. Please read the privacy notice of every website you visit to learn more about what data they use.

Changes to Privacy Policy

I reserve the right to amend this Privacy Policy at any time. Any changes I make to this Privacy Policy will be made to this page.

This policy was last updated:  6TH  SEPTEMBER 2024